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Legal & policies
Read the working drafts for buying, privacy, vendor and shipper rules, shipping, returns, warranties and complaints. They are not effective terms.
Browse legal draftsPaying for your order
What would I pay when I buy?
The planned flow charges the product price in Kenya shillings first. Shipping would be a separate charge after weighing. This preview takes no real payment.
The M-Pesa prompt did not arrive
This preview does not send M-Pesa prompts. In a future live flow, payment status will be checked before asking you to try again.
How would refunds work?
The intended route is a refund to the original payment method where supported. Eligibility, timing and exceptions are still under review.
The shipping charge
Why would shipping be charged later?
The planned final quote follows an origin warehouse measurement. The current figure is only an estimate.
Could I question the charge?
The planned flow lets you question a final shipping quote before accepting it. A changed amount would need new acceptance.
Who clears customs?
The responsible party and which charges are included have not been finalized. They must be disclosed before a live purchase.
Collecting in Nairobi
What would I bring?
The planned handover checks a pickup credential and the receiver's identity. No preview code can release goods.
Could someone else collect?
Delegated pickup rules are still being defined.
Could you deliver?
Local delivery is a proposed option. Coverage and its fee must be confirmed before live checkout.
Wrong, damaged or missing
Something is wrong with my item
The planned service will let you open an order-linked case with evidence. The form below is only a preview and sends nothing.
Warranty
Actual coverage, territory and claim route must be verified for each live listing. Preview product claims are illustrative.
Your account
How do I sign in?
The preview uses a sample email code flow. Real account delivery and recovery are still being built.
I did not get the code
No code is sent by this preview. Do not use it for a real purchase.
Your data
Can I download or delete my data?
The planned service needs a working request channel for access, correction and deletion where applicable. The process and retention rules are still being set.