to Nairobi
About Vuta
Vuta means pull. We connect buyers in Kenya with checked vendors in the UAE, China and Japan, and bring their orders to Nairobi. This is a preview with sample data and no real orders or payments.
How Vuta works
- 1Find an approved listingThe planned marketplace will review vendors and listing details before publication. Preview vendors and products are illustrative.
- 2See the product priceThe intended checkout shows an authoritative Kenya shilling product price. This preview does not take payment.
- 3Choose a shipperThe preview compares sample air and sea shipping services. Live routes and rates require partner approval.
- 4Review the shipping chargeThe planned flow measures the item and asks you to accept a final shipping quote before paying it.
- 5Receive the itemPickup and local delivery are planned. Receiver checks, coverage and charges must be finalized before launch.
Planned safeguards
- A real checkout must show and store the accepted product price.
- The final shipping charge must be accepted before payment.
- Staff must never ask for an M-Pesa PIN or sign-in code.
Contact us
- support@vuta.africa
- Phone
- To be confirmed before launch
- Hours
- Monday to Saturday, 9 am to 6 pm
For a problem with an order, open a case from the order so it reaches the right team with your details.
Warehouse location
- Pickup point
- Vuta warehouse, Nairobi
- Address
- To be confirmed before launch
- Opening hours
- Monday to Saturday, 9 am to 6 pm
- Bring
- The pickup code from your order and your ID
Legal & policies
Working drafts for buying, privacy, vendor and shipper rules, shipping, returns, warranties and complaints. They are not effective terms.
- Buyer terms of serviceAccounts, offers, checkout and the purchase relationship.
- Privacy noticeWhat personal data the service may use and how to ask about it.
- Payment termsSeparate product and shipping payments, authorization and failures.
- Data rights and retentionAccess, correction, deletion requests and retention decisions.
- Vendor agreementVendor checks, listing accuracy, fulfillment and disputes.
- Shipper agreementCustody, evidence, charges and delivery responsibilities.
- Marketplace rulesProduct and conduct standards, reports and account action.
- Shipping and customsEstimates, final charges, import duties and handover.
- Returns and refundsProblems with an item, remedies and refund controls.
- Warranty informationCoverage, territory and how a claim would work.
- Complaints and disputesReporting, investigation, resolution and escalation.
- Communications and cookiesService messages, marketing choices and browser storage.